missing Outlook Tab

We have two user's which have sometime the problems to forward and answer emails that they have received. If they open the email suddenly the forward and reply buttom is not visible anymore. If they close the email and open it again than it is suddenly visible again. We uninstalled Colligo for one user and since than the problem did not appear anymore. Is this perhaps a known problem for you 

Hi Juergen,

This isn't something we have seen before. Are you able to provide some more information about this problem so we can look into it further:

- Email Manager version

- Outlook version

- Are the affected users performing any other tasks on their computer when this issue occurs?


Hello, If this is still open than we should close the case.



Hello Juergen,

I will lock out the topic.