How can I resolve a Server Not Reachable error?

This article applies to:
7.x Briefcase for Windows, Email Manager for Outlook
6.x Briefcase for Windows, Contributor Pro, Email Manager for Outlook

Message: Server Not Reachable


  • The Colligo product is not able to connect the the SharePoint Server. Typically this is a low-level error indicating a generic network issue, such as a network cable being unplugged.
  • The error can also be caused by a proxy blocking the network connection, although proxy-blocking often results in an issue of type “Sync Issue”


  • Ensure the network connection is valid
  • Browse to the SharePoint site in Internet Explorer



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