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How do I resolve a duplicate file/folder issue?

This article applies to:
7.x Briefcase for Windows, Email Manager for Outlook
6.x Briefcase for Windows, Contributor Pro, Email Manager for Outlook

Message: A file or folder with the same name already exists.

Cause: This is typically caused by one SharePoint user uploading a document and then another SharePoint user uploading the same document before the first document is synchronized to the local machine.

Resolution: Rename or delete the conflicting file. There are 3 options for this:

  • Rename: Double-click on the issue in the Sync Issues panel. Click Rename Item and enter a new name
  • Rename: Navigate to to document library, right-click on the item and select Rename
  • Delete: Navigate to document library, right-click on the item and select Delete

 

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