Why are items with a PDF extension not recognized by Colligo products?

This article applies to:
7.x Briefcase for Windows, Email Manager for Outlook
6.x Briefcase for Windows, Email Manager for Outlook

Issue: If a Colligo product does not recognize a PDF extension, a prompt displays, asking you to choose an application to open the document.

Resolution:

To reset the PDF association default setting:

1. Open your registry editor by navigating to Start > Run and enter regedit.
2. In the registry, navigate to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
3. From the File menu, select Export.
4. Browse to a save location and click Save.
5. Delete the key and restart the Colligo product.
6. The PDF association is reset to the default setting.

If you are not comfortable working with registry keys, please ask a member of your IT team to help you with the workaround.