This article applies to:
7.x Briefcase for Windows and Email Manager for Outlook
6.x Briefcase for Windows, Contributor Pro and Email Manager for Outlook
Issue: If your Office 365 site does not have a sharepoint.com domain, the site won’t connect. The authentication prompt reappears continuously.
Resolution: In the registry, create a new String Value with the Value Name SharePointOnlineDomain in one of the following locations and add your Office 365 domain as the Value data:
Colligo Contributor 4.x
- 32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\ColligoOfflineClient\General
- 64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ColligoOfflineClient\General
Colligo Email Manager for Outlook 5.x
- 32-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Colligo\EmailManager
- 64-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Colligo\EmailManager
Colligo Contributor Pro 6.x
- 32-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Colligo\Contributor\SharePointOnlineDomain
- 64-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Colligo\Contributor\SharePointOnlineDomain
Colligo Email Manager for Outlook and Briefcase for Windows 7.x
- 32-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Colligo\Contributor\SharePointOnlineDomain
- 64-bit Office: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Colligo\Contributor\SharePointOnlineDomain
After you have added the key, remove the site and add it again.