This article applies to:
7.x Email Manager for Outlook
6.x Email Manager for Outlook
Colligo does support Outlook Rules when used to process daily ad-hoc rules
The primary use of Outlook rules is, for example, to move All Emails that contain a Subject “Project X” into a folder “Project X”. In this context when an email hits this rule no more than every 2 minutes Colligo will recognize the item has landed into the folder and move the item to SharePoint.
Colligo does not support Outlook rules when they are used to move batches of items into SharePoint
Example 1: create a rule where all items received in July move to the July Folder within Email Manager for Outlook, and setting that rule to “run now” on the Inbox.
Example 2: create a rule to copy all items that land in an inbox into a folder within Colligo, where more than 1 email is received every 2 minutes.
Colligo does not support Outlook rules when they are used for mailbox automation
The support for Outlook rules within Email Manager for Outlook in not intended to be run "as a service" e.g. automating the movement of email items received in a shared mailbox. Leaving Outlook Rules within Email Manager for Outlook running unattended can result in unresolved sync issues not being flagged due to the possible need for user interaction to resolve such issues e.g. when attempting to move a non-email item type using Email Manager for Outlook.
Technical Overview
Colligo has been designed to be a user interactive application and isn't architected to handle batches of items being moved without user interaction.
When a rule moves items into a folder it sometimes does it one by one, and other times will batch things up. If you were to use a rule to move lots of items into Colligo, the first move we would recognize and start to process, but Outlook is continuing to move items into the folders before Colligo has completed the process of the first batch. This is a situation a user can’t get into through the Outlook UI as they are blocked, but with the automatic moving in the background this is a possible situation.
