Why can’t I see a Preview of an attachment in the Preview Pane?

This article applies to:
7.x Email Manager for Outlook

When trying to view an attachment in the preview pane, you may see this message that will hang indefinitely:

“Please wait, downloading your document from SharePoint. Please click the link below to go to the file directly.”

This behavior will happen because Outlook has a built-in 20 MB restriction on attachments. This restriction will not only prevent you from viewing an attachment of that size in the preview pane, but also from moving an attachment to a favorite or folder. 

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