This article applies to:
7.x Email Manager for Outlook, Briefcase for Windows
When preforming an install a user has the option of selecting if they want to connect to Colligo Console at the License options Screen. In the License screen the option that appears is as follows:
Do you have a Colligo Engage account?
Yes (Connect to Colligo Console)
No (Do not connect to Colligo Console) Default
If you have selected Yes you will be prompted for your Colligo Console login credentials when you first run Colligo Engage. Once you have successfully logged in the credentials will be stored and you will no longer be prompted, however if you have not entered correct login credentials this message will keep appearing.
Colligo Console administration tasks such as the creation of user's logins will be the responsibility of a designated Admin selected by the purchaser of the product and not Colligo. A user may have the Admin send them their password by selecting the Forgot Password? link in the Colligo Console Prompt. This email will go to the registered Email Address of the product.
Note: If the user does not have an account created in Colligo Console or the Email Address entered is incorrect the email will not be delivered.
To disable Colligo Console after an install please modify Registry Key DisableAllCcsInteractions and set it's value to 1. This Key is found in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Colligo\Contributor additional information can be found in our Configuration Settings Article, to view please click here.
