Colligo Email Manager For Outlook with 64-bit Outlook

This article applies to:

8.x Email Manager for Outlook
7.x Briefcase for Windows, Email Manager for Outlook
Briefcase for Windows, Contributor Pro, Email Manager for Outlook

Email Manager for Outlook supports both 32-bit and 64-bit versions of Outlook.

If your organization implements a policy to prevent users from creating or modifying PSTs (PSTDisableGrow or DisablePST), Email Manager for Outlook will work with limited functionality. For the 32-bit version of Outlook, the Microsoft-approved solution is to allow trusted applications to override the policy. Microsoft does not allow this policy to be overridden in the 64-bit version of Outlook. This information is summarized in the table below.

                 Policy: Version No Policy Policy
32-bit Outlook Full functionality Can be overridden so that full functionality is available.
64-bit Outlook Full functionality Cannot be overridden; reduced functionality as described below.

Note: The Operating System (OS) can be 32-bit or 64-bit.

Overriding the IT Policy that prevents PSTs from being created or modified

For the 32-bit version of Outlook, the Microsoft-approved solution is to override the policy by creating the registry key shown below:

Registry Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST\
Value Type: DWORD
Value Name: PSTDisableGrowAllowAuthenticodeOverrides
Value Data: 1

For more information, please refer to this KB article.

NoteFor the 64-bit version of Office, there is a Microsoft restriction that prevents this policy from being overridden.

Email Manager for Outlook functionality when an IT Policy prevents PSTs from being created or modified

Email Manager for Outlook will still work, with limited functionality.

You will be able to:

  • Use the Move and Copy buttons from the Colligo Engage group of the Outlook Ribbon
  • Use the Move and Copy options as contextual menu options
  • Send and File emails to SharePoint
  • Attach files from SharePoint using Email Manager for Outlook
  • Search SharePoint from within Email Manager for Outlook

You will not be able to:

  • Drag-and-drop emails to locations
  • Use Outlook rules to file emails to SharePoint
  • View SharePoint content in Outlook View

The 64-bit edition of Microsoft Office can be used with all features of the Email Manager for Outlook if there are no corporate IT policies to restrict the use of PST files.

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