Unable to use Login Button

This article applies to:

8.x Email Manager for Outlook

Issue: When using Outlook 2016, Email Manager's Login button shows a red exclamation mark and clicking on the button does nothing. When checking the Mail Data Files, the path for the Colligo PST may begin with \\?\C:\...

Possible causes: 

Microsoft's March 14, 2017 Office Patch caused certain PST file paths to become corrupt using Build 16.0.7870.2024


Microsoft released a non-security update on March 27, 2017 which should fix the PST pathing issue. This will bring Outlook to 16.0.7870.2031. Installing the latest version of Outlook 2016 should resolve the issue and allow Email Manager to be functional again.


Update History:
7-Apr-2017 - Article Created

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Have documentation feedback? Send us an email