This article applies to:
8.x Email Manager for Outlook
Issue: The Login Button shows a red exclamation mark and does not react when clicked. The Options button is still functional.
There may an issue with the cached credentials being corrupted.
Recreating the Colligo profile should resolve the issue:
- Close Outlook
- Remove (or rename if you would like to keep the old profile) %localappdata%\Colligo
- Clear the cookies from Internet Options
- Remove any Colligo Engage PST entries from Control Panel -> Mail (Outlook) -> Data Files
- Restart Outlook
5-Jun-2017 - Article Created