Enterprise Deployment of Email Manager for Outlook

This article applies to:
Email Manager for Outlook

Audience: Enterprise deployments, administrators who are using a service account to install on behalf of a domain user.

Microsoft Office Update KB4011162 introduced a change to disable the feature to set the Default Home Page of a PST folder. As a result, Colligo Email Manager is prevented from loading properly.

For existing installations, this feature can be re-enabled by adding a registry key as described in the KB article Email Manager stops working after updating Microsoft Office.

For new installations, when the current user is the one installing and using Email Manager for Outlook, the registry key will be automatically added.

For organizations deploying on behalf of their end users, it is necessary to ensure that the appropriate registry entries are made (as documented in the KB). Note that the HKEY_CURRENT_USER node of the registry is applicable to the particular logged in user. Deploying a registry change which includes an addition to the registry using a service account is insufficient. It is advised that a log-in registry script which runs before Outlook runs be devised and pushed at user login time. Failure to write these registry values for the user will result in the pages being blank when a user clicks on a site in the PST, and an inability to use the Show in Web View feature when consuming content in the PST.

Update History:
20-Oct-2017 Article created.

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