Why is my Connect to Contributor / Briefcase for Windows / Email Manager for Outlook button not displaying?

This article applies to:
 Briefcase for Windows, Email Manager for Outlook
 Briefcase for Windows, Contributor Pro, Email Manager for Outlook

Issue: The Connect to Contributor, Connect to Outlook, Connect to Briefcase, or Connect to Email Manager for Outlook icons are not displaying in the Internet Explorer toolbar.


  1. Right-click the toolbar area and deselect Lock the toolbars.
  2. Resize the toolbar by dragging the divider to display more icons.
  3. If the icons are still not displaying, right-click the toolbar and select Customize > Add or Remove Commands.
  4. In the Customize Toolbar screen, select the icons you want to display from the Available toolbar buttons list and click Add to move them to the Current toolbar buttons list:

Additionally, you can verify that the browser extensions are correctly enabled in Internet Explorer:

  1. In Internet Explorer, go to Tools > Internet Options > Programs > Manage add-ons.
  2. Ensure the entries Connect to Outlook and Connect to Contributor are listed and enabled.
  3. Restart Internet Explorer.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Have documentation feedback? Send us an email