If you are thinking of upgrading to Colligo Engage please take a moment to read this KB article to assist you in your upgrade process. Firstly, please click a link below that will take you to the relevant section of this article.
I am upgrading from Colligo Briefcase for Windows
I am upgrading from Colligo Email Manager Connected Mode
I am upgrading from Colligo Email Manager Offline Mode
I am upgrading from Colligo Contributor Pro
I am upgrading from Briefcase for iOS
I am upgrading from Briefcase for Mac
Upgrading from Colligo Briefcase for Windows
Supported upgrade versions:
From 4.x, 6.x
Additional pre-requisites required:
For .NET Framework 4.5.1. Runtime, please click here.
For Microsoft Visual C++ 2013 Redistributable Package, please click here.
New License Key required:
YES - you can obtain your license key from the link here .
New Product Name:
Colligo Briefcase for Windows.
Download Colligo Briefcase for windows from the support website by clicking here.
Double click the downloaded installer package to initiate the installation. When prompted, paste your new Version 7 license key into the license key field.
If you are using the Colligo Engage Console select Yes to enable this.
Complete the installation wizard to start using your upgraded Colligo Briefcase for Windows.
For more information please see the Administrator's guide
Upgrading from Colligo Email Manager for Outlook Connected Mode
Supported upgrade versions:
From 5.x, 6.x
Additional pre-requisites required:
For .NET Framework 4.5.1. Runtime, please click here.
For Microsoft Visual C++ 2013 Redistributable Package, please click here.
New License Key required:
YES - you can obtain your license key from the following link here .
New Product Name:
Colligo Email Manager for Outlook.
Download Colligo Email Manager for Outlook from the support website, please click here.
Double click the downloaded installer package to initiate the installation. When prompted, paste your new Version 7 license key into the license key field.
If you are using the Colligo Engage Console select Yes to enable this.
Complete the installation wizard to start using your upgraded Colligo Email Manager for Outlook.
For more information please see the Administrator's guide
Upgrading from Colligo Email Manager for Outlook Offline Mode
Supported upgrade versions:
From 4.x, 6.x
Additional pre-requisites required:
For .NET Framework 4.5.1. Runtime, please click here.
For Microsoft Visual C++ 2013 Redistributable Package, please click here.
New License Key required:
YES - you can obtain your license key from the following link here .
New Product Name:
Colligo Email Manager for Outlook.
Download Colligo Email Manager for Outlook from the support website, by clicking here.
Double click the downloaded installer package to initiate the installation. When prompted, paste your new Version 7 license key into the license key field.
If you are using the Colligo Engage Console select Yes to enable this.
Complete the installation wizard to start using your upgraded Colligo Email Manager for Outlook Offline mode.
For more information please see the Administrator's guide
Upgrading from Colligo Contributor Pro
Supported upgrade versions:
From 4.x, 6.x
Additional pre-requisites required:
For .NET Framework 4.5.1. Runtime, please click
For Microsoft Visual C++ 2013 Redistributable Package, please click here.
New License Key required:
YES - you can obtain your license key from the following link here.
New Product Name:
Colligo Engage Outlook App.
Download Colligo Engage Outlook App from the support website, by clicking here.
Double-click the downloaded installer package to initiate the installation. When prompted, paste your new Version 7 license key into the license key field.
If you are using the Colligo Console select Yes to enable this.
Complete the installation wizard to start using your upgraded Colligo Briefcase for Windows.
For more information, please see the Colligo Email Manager for Outlook Administrator's guide or the Colligo Briefcase for Windows Administrator's guide
Upgrading from Briefcase for iOS
Supported upgrade versions:
Enterprise only (not Pro or Lite)
Additional pre-requisites required:
iOS 7+
New License Key required:
NO - a new license key is not required. Visit to request a new 7.0.0 build for your organization.
New Product Name:
Colligo Briefcase for iOS.
For more information please see the Colligo Briefcase for iOS Administrator's guide
Upgrading from Briefcase for Mac
Supported upgrade versions:
From 1.x
Additional pre-requisites required:
OS X 10.7, 10.8, 10.9
OS X Yosemite is not currently supported
New License Key required:
NO - a new license key is not required.
New Product Name:
Colligo Briefcase for Mac.
When released, scheduled for November 2014, download the Colligo Briefcase for Mac from the support.
For more information please see the Colligo Briefcase for Mac Administrator's guide