Hello,

I installed Briefcase on a Mac and it was previously working.  Then the user said it was no longer there. The application was still there so I started it and instantly got a message "Node Type is Missing" and it won't start.  I removed it and reinstalled and I still get the same error.  Any Ideas?

Thanks,

Dennis

Hi Dennis,

Can you provide a screen shot of the error?

Thanks,

Kyle

Sure

Hi Dennis,

So you've reinstalled Briefcase correct? And this error comes up as soon as Briefcase is launched?

Can you confirm what Operating System you're using?

Could you also please check to see if there is a file in /username/Library/Application Support/Colligo Briefcase/Colligo Briefcase/logs/ . If there is please attach them here. 

Thanks

Kyle

Kyle, we did not realize that there is a specific uninstall app for the Mac.  We ran that and then reinstalled and it appears to be working fine.

This is what the log file had:

2016-12-07 15:10:54.837 [* ERROR *] SyncUtil: Unable to open file. Path: /Users/apeterson/Library/Application Support/Colligo Briefcase/Colligo Briefcase/.data/Site/__directory__.js; Error 2: No such file or directory

2016-12-07 15:10:54.837 [* ERROR *] SyncUtil: Node type is missing [/Site/]

2016-12-07 15:10:54.837 [* ERROR *] SyncUtil: Unable to open file. Path: /Users/apeterson/Library/Application Support/Colligo Briefcase/Colligo Briefcase/.data/Site-1/__directory__.js; Error 2: No such file or directory

2016-12-07 15:10:54.837 [* ERROR *] SyncUtil: Node type is missing [/Site-1/]

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Unable to open file. Path: /Users/apeterson/Library/Application Support/Colligo Briefcase/Colligo Briefcase/.data/site/__directory__.js; Error 2: No such file or directory

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Node type is missing [/site/]

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Unable to open file. Path: /Users/apeterson/Library/Application Support/Colligo Briefcase/Colligo Briefcase/.data/Site-1/__directory__.js; Error 2: No such file or directory

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Node type is missing [/Site-1/]

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Unable to open file. Path: /Users/apeterson/Library/Application Support/Colligo Briefcase/Colligo Briefcase/.data/site-1/__directory__.js; Error 2: No such file or directory

2016-12-07 15:10:54.838 [* ERROR *] SyncUtil: Node type is missing [/site-1/]

and getting to that point I did see the uninstall application somewhere in this area: /username/Library/Application Support

Thanks for the help,

Dennis

Perfect Thanks Dennis.

I'm glad the reinstallation helped.