Install of windows client version 18.104.22.168 64 bit does not work
On the download page I’ve chosen the latest version of Colligo Briefcase, version 22.214.171.124 and 64-bit EXE install (64-bit Windows 10 system in use). I install it and restart the computer as the dialogue says I should.
But no icon is added to the start-menu or the desktop. Searching for Colligo in the menu gives nothing. Going to the C:/Program Files I do find the “Colligo Networks/Colligo” folder. Trying to start the CFS.exe file however results in an error message (attached) saying my licence is not valid. But the installation itself accepted the licence and I've double checked it with the one you've provided.
I am looking into this. I will get back to you as soon as I have information.
Can you try something for me please Gustav,
Instead of copy pasting the key, can you please try typing it into the installer?
Can we try a clean reinstall?
Just tried it. Had keys in HKEY_LOCAL_MACHINE\Software\Wow6432Node\Colligo and made sure to delete them before the Re-Install.
Sorry to say it's still not working. I see the exact same behaviour as described in the first post.
Can you please email a copy of your log file to kjung[at]colligo.com?
To get your log file, please go Start Menu > Event Viewer > Application and Services Logs > Colligo > Save All Events As... (in the right hand side bar).
I'm getting another licence key sent out to you. There might be a problem with the first key. Please let me know if the new key solves the issue.
I see you've gotten in touch with Kelly. I'll go ahead and lock this thread.