Colligo Engage crash
Colligo Engage crash every time I run it on my computer. Below is the detail of the issue:
Problem Event Name: APPCRASH
Application Name: CFS.exe
Application Version: 220.127.116.11
Application Timestamp: 5848ab7d
Fault Module Name: CGOControls32.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 5848a989
Exception Code: c0000005
Exception Offset: 00015e83
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Could you please help?
Can you please attach a copy of your Event Viewer Logs? Those are located under Application and Services Logs -> Colligo
Please see attached Event Log. Thank you
Is this crash occurring with Outlook or Briefcase?
It was Colligo Engage app for windows
There seems to be an issue with some path names detailed in your event log. See https://technet.microsoft.com/en-us/library/ff919564(v=office.14).aspx for more information.
Would you be able to do a reinstall of Colligo using the following instructions to see if it will fix the error:
**Step 1: Uninstall Colligo***
**Step 2: Clean up Mail Profile (If using Email Manager**
* Open Control Panel -> User Accounts -> Mail
* Click Data Files…
if there is a Colligo Email Manager file select it and click Open File Location. Leave this Explorer window open.
* Back in the Mail applet, Remove the Colligo Email Manager file.
**Step 3: Clean up File System**
* In the previously opened Explorer window (you should be in path similar to: C:\<user>\AppData\Local\Colligo), go to the parent folder (..\Local\..) and delete all Colligo Folders.
* Delete the following:
any Colligo folders under C:\ProgramFiles\
any Colligo folders under C:\ProgramFiles (x86)\
any Colligo folders under C:\ ProgramData\
**Step 4: Reboot**
**Step 5: Re-Install**