Colligo Engage crash
Colligo Engage crash every time I run it on my computer. Below is the detail of the issue:
Problem Event Name: APPCRASH
Application Name: CFS.exe
Application Version: 18.104.22.168
Application Timestamp: 5848ab7d
Fault Module Name: CGOControls32.dll
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 5848a989
Exception Code: c0000005
Exception Offset: 00015e83
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Could you please help?
There seems to be an issue with some path names detailed in your event log. See https://technet.microsoft.com/en-us/library/ff919564(v=office.14).aspx for more information.
Would you be able to do a reinstall of Colligo using the following instructions to see if it will fix the error:
**Step 1: Uninstall Colligo***
**Step 2: Clean up Mail Profile (If using Email Manager**
* Open Control Panel -> User Accounts -> Mail
* Click Data Files…
if there is a Colligo Email Manager file select it and click Open File Location. Leave this Explorer window open.
* Back in the Mail applet, Remove the Colligo Email Manager file.
**Step 3: Clean up File System**
* In the previously opened Explorer window (you should be in path similar to: C:\<user>\AppData\Local\Colligo), go to the parent folder (..\Local\..) and delete all Colligo Folders.
* Delete the following:
any Colligo folders under C:\ProgramFiles\
any Colligo folders under C:\ProgramFiles (x86)\
any Colligo folders under C:\ ProgramData\
**Step 4: Reboot**
**Step 5: Re-Install**
It was Colligo Engage app for windows
Is this crash occurring with Outlook or Briefcase?
Please see attached Event Log. Thank you
Can you please attach a copy of your Event Viewer Logs? Those are located under Application and Services Logs -> Colligo