Colligo Engage crash


Colligo Engage crash every time I run it on my computer. Below is the detail of the issue:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: CFS.exe

  Application Version:

  Application Timestamp: 5848ab7d

  Fault Module Name: CGOControls32.dll

  Fault Module Version:

  Fault Module Timestamp: 5848a989

  Exception Code: c0000005

  Exception Offset: 00015e83

  OS Version: 6.1.7601.

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 Could you please help?

Hi Chuong,

Can you please attach a copy of your Event Viewer Logs? Those are located under Application and Services Logs -> Colligo


Hi Kyle,

Please see attached Event Log. Thank you

(1.07 MB)

Hi Chuong,

Is this crash occurring with Outlook or Briefcase?


Hi Kyle,

It was Colligo Engage app for windows

There seems to be an issue with some path names detailed in your event log. See for more information.

Would you be able to do a reinstall of Colligo using the following instructions to see if it will fix the error:

**Step 1: Uninstall Colligo***


* Go to Control Panel -> Programs -> Uninstall (all Colligo Products).

* Reboot.

**Step 2: Clean up Mail Profile (If using Email Manager**

* Open Control Panel -> User Accounts -> Mail

* Click Data Files…

if there is a Colligo Email Manager file select it and click Open File Location. Leave this Explorer window open.

* Back in the Mail applet, Remove the Colligo Email Manager file.

**Step 3: Clean up File System**

* In the previously opened Explorer window (you should be in path similar to: C:\<user>\AppData\Local\Colligo), go to the parent folder (..\Local\..) and delete all Colligo Folders.

* Delete the following:

any Colligo folders under C:\ProgramFiles\

any Colligo folders under C:\ProgramFiles (x86)\

any Colligo folders under C:\ ProgramData\

**Step 4: Reboot**

**Step 5: Re-Install**

Login or Signup to post a comment