Hello,

Colligo Engage crash every time I run it on my computer. Below is the detail of the issue:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: CFS.exe

  Application Version: 7.2.1.16

  Application Timestamp: 5848ab7d

  Fault Module Name: CGOControls32.dll

  Fault Module Version: 7.2.1.16

  Fault Module Timestamp: 5848a989

  Exception Code: c0000005

  Exception Offset: 00015e83

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 Could you please help?

Hi Chuong,

Can you please attach a copy of your Event Viewer Logs? Those are located under Application and Services Logs -> Colligo

Thanks

Hi Kyle,

Please see attached Event Log. Thank you

Hi Chuong,

Is this crash occurring with Outlook or Briefcase?

Thanks

Hi Kyle,

It was Colligo Engage app for windows

There seems to be an issue with some path names detailed in your event log. See https://technet.microsoft.com/en-us/library/ff919564(v=office.14).aspx for more information.

Would you be able to do a reinstall of Colligo using the following instructions to see if it will fix the error:

**Step 1: Uninstall Colligo***