Error when uploading to a document set
Whenever I try to upload to a document set outlook crashes and must restart. Initially thought this was my custom document set content type, but also tried with the out of the box document set content type and the same happens.
- Windows 10
- SharePoint Online
- Outlook 2013
What version of Colligo are you using?
I'm using version 18.104.22.1685.
Would you be able to upload logs for Colligo?
Event Viewer -> Application and Services Logs -> Colligo
Also, could you attach the logs located in %localappdata\Colligo\Engage\OutlookLogs
Nothing in the event logs. But have attached the outlook log.
Are DocSets the only available content type in your library?
Initially yes. But I thought it might be that so I added a couple of document types and set them to not available from the new menu. Now there are 2 different document set types and 2 different document types available on that list.
Is it crashing as you drag-and-drop the email? Or is it after the MetaData popup?
And for your custom DocSet, are you able to screenshot the column setup?
A dialog box shows (see attached), then it crashes. I have 2 different document sets, 1 with the OOTB Document Set CT (Test Case) and the other with my custom one (Case A). It happens with either.
Please find attached a screenshot of the Content Types site columns.
As a troubleshooting step, can you please enable the OOTB Document type on new and see if it crashes?
Just double checked. It is already enabled on new (this is how I was able to add an OOTB document set to my test library, it's shown on the earlier screen shot https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/16008047307/original/Screen%20Shot%202017-03-24%20at%207.23.12%20AM.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJ2JSYZ7O3I4JO6DA%2F20170323%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20170323T185857Z&X-Amz-Expires=300&X-Amz-Signature=39d2f1f60ae897dcf22d59f3a8366cd01ec33ad3bcb03948c258226df1b9eb9f&X-Amz-SignedHeaders=Host&response-content-type=image%2Fpng).
I have also tried setting the out of the box document set CT as the default, and this hasn't made a difference.
Can you send me the new log file from when trying to upload to the OOTB DocSet?
And in the screenshot when you show added content types, Document is not set to Visible on New, only Document Set and Case Documents.
Additionally, if you have enabled Document, please run a full sync via Colligo (either by the button in the ribbon or right clicking on the site and selecting Synchronize)
New logs attached.