Do you mean Outlook is crashing? or Colligo is Unloading?
-Kyle
A
Andre Deelstra
said
about 6 years ago
No its crashing i have to shut down the Add-in because every time outlook crashed. Yesterday (the first day) there was no problem
A
Andre Deelstra
said
about 6 years ago
Dear Kyle
Did you find a solution?
Kyle Jung
said
about 6 years ago
Can you upload your Colligo Application log please? There isn't much information in your attached log. This is located in the Event Viewer -> Application and Services Logs -> Colligo
A
Andre Deelstra
said
about 6 years ago
Inclosed i send you the files
i have more but these will be give enough information
Can you tell me what version of Colligo you are using? If you are not running 8.0.3, can you please upgrade to that to see if that helps the situation? Can you also please confirm the SharePoint structure you are connecting to? How many sites, subsites, and libraries reside in the site you are connecting to?
A
Andre Deelstra
said
about 6 years ago
i use 8.02.1698
We use 7 SharePoint site perhaps 10 subsites but a other user have no problem?!
How can upgrade ? i see no option in settings for update
Andre Deelstra
After i installed Colligo i worked fine but a day later i have a problem after Colligo start to "retrieving"
Outlook closes after a few minutes
Just to recap how we restarted your sync after upgrading to 8.0.3.
Navigate to %localappdata%\Colligo\Engage
Delete ColligoEngage.pst
Delete data.db
Remove Site from Outlook
Re-add site to Outlook.
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Sorted by Oldest FirstKyle Jung
Hi Andre,
Do you mean Outlook is crashing? or Colligo is Unloading?
-Kyle
Andre Deelstra
No its crashing i have to shut down the Add-in because every time outlook crashed. Yesterday (the first day) there was no problem
Andre Deelstra
Dear Kyle
Did you find a solution?
Kyle Jung
Can you upload your Colligo Application log please? There isn't much information in your attached log. This is located in the Event Viewer -> Application and Services Logs -> Colligo
Andre Deelstra
Inclosed i send you the files
i have more but these will be give enough information
Groeten
Andre
Kyle Jung
Can you tell me what version of Colligo you are using? If you are not running 8.0.3, can you please upgrade to that to see if that helps the situation? Can you also please confirm the SharePoint structure you are connecting to? How many sites, subsites, and libraries reside in the site you are connecting to?
Andre Deelstra
i use 8.02.1698
We use 7 SharePoint site perhaps 10 subsites but a other user have no problem?!
How can upgrade ? i see no option in settings for update
Andre Deelstra
dear Kyle
It crashed again
Kyle Jung
Just to recap how we restarted your sync after upgrading to 8.0.3.
Navigate to %localappdata%\Colligo\Engage
Delete ColligoEngage.pst
Delete data.db
Remove Site from Outlook
Re-add site to Outlook.
Andre Deelstra
Perfect Kyle thanks
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