Can not open PDF Files


We had installed Colligo Brief Case (V.7.2.2) on an IPAD (IOS 10.3) and the PDF files does not open. The app says that the file is corrupted or damage. This behaviour does not happen on the android app or IPAD (IOS 10.2).

Do you know if there is a problem with de IOS 10.3 on tje IPADS? 


Hi German,

There is an issue that arose with the release of iOS 10.3.1 that we have identified surrounding certain characters. We are working on resolving the issue.

Thank you for your patience.


Hi German,

If you have not already upgraded your Colligo installation, the newest release should resolve issues with special characters.

Hi, if you have encrypted PDF files on Mac and you are unable to open them, then you can use MacSonik PDF Unlocker Tool for Mac. It is a risk-free and very advanced solution I have ever used. Users can unlock single/multiple PDF files on Mac without losing data integrity. It allows the users to edit PDF Metadata like author name, title, keywords, etc. Users can save PDF attachments in a separate folder and provide a destination path of the resultant PDF file. 

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