Error initializing Colligo Briefcase - Node type is missing
Answered
T
Toto
started a topic
over 5 years ago
Hi !
I install Colligo Briefcase for Mac to sync a SharePoint share. It was ok after installed it but not when I try to restart it I have an initializing error saying "Node type is missing".
I tried to uninstall the application and reinstall it but I still have the same message.
Ok. Can you confirm how you tried to uninstall it? Simply dragging Briefcase to the Recycle Bin will not properly uninstall Colligo. Usually you would need to select uninstall from the Briefcase menu bar icon, but since this happens on launch I assume we cannot do that.
The alternative access to the uninstaller is navigate to Applications > Right Click on Colligo Briefcase.app > Show Package Contents > Contents > Resources > Colligo Briefcase Uninstaller.app
I tried to uninstall with "AppCleaner" I will try with Colligo Briefcase Uninstaller.app and let you know.
Kyle Jung
said
over 5 years ago
Answer
Ok. Can you confirm how you tried to uninstall it? Simply dragging Briefcase to the Recycle Bin will not properly uninstall Colligo. Usually you would need to select uninstall from the Briefcase menu bar icon, but since this happens on launch I assume we cannot do that.
The alternative access to the uninstaller is navigate to Applications > Right Click on Colligo Briefcase.app > Show Package Contents > Contents > Resources > Colligo Briefcase Uninstaller.app
T
Toto
said
over 5 years ago
I can't unselect anything because the application doesn't want to open anymore. I have this error message when i start it.
Kyle Jung
said
over 5 years ago
The error seems to be coming from a bad sync from the location of /PWC - PWC_ Pricewaterhousecoopers - 170140600/. Can you try deselecting this location from the sync and see if you still get the node error?
Toto
Hi !
I install Colligo Briefcase for Mac to sync a SharePoint share. It was ok after installed it but not when I try to restart it I have an initializing error saying "Node type is missing".
I tried to uninstall the application and reinstall it but I still have the same message.
Any idea ?
Thanks
Ok. Can you confirm how you tried to uninstall it? Simply dragging Briefcase to the Recycle Bin will not properly uninstall Colligo. Usually you would need to select uninstall from the Briefcase menu bar icon, but since this happens on launch I assume we cannot do that.
The alternative access to the uninstaller is navigate to Applications > Right Click on Colligo Briefcase.app > Show Package Contents > Contents > Resources > Colligo Briefcase Uninstaller.app
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Sorted by Newest FirstToto
It's ok ! Now it's working
Thanks
:)
Toto
Hi !
I tried to uninstall with "AppCleaner" I will try with Colligo Briefcase Uninstaller.app and let you know.
Kyle Jung
Ok. Can you confirm how you tried to uninstall it? Simply dragging Briefcase to the Recycle Bin will not properly uninstall Colligo. Usually you would need to select uninstall from the Briefcase menu bar icon, but since this happens on launch I assume we cannot do that.
The alternative access to the uninstaller is navigate to Applications > Right Click on Colligo Briefcase.app > Show Package Contents > Contents > Resources > Colligo Briefcase Uninstaller.app
Toto
I can't unselect anything because the application doesn't want to open anymore. I have this error message when i start it.
Kyle Jung
The error seems to be coming from a bad sync from the location of /PWC - PWC_ Pricewaterhousecoopers - 170140600/. Can you try deselecting this location from the sync and see if you still get the node error?
Toto
Hi !
Some news about my problem ?
Kyle Jung
Thanks, let me review these and get back to you.
Toto
There is a zip with the log files.
Thanks
Kyle Jung
Can you please attach the logs from your machine?
You can find these at ~/Library/Group Containers/V9Q7C2QEFE.com.colligo.engage.AppGroup/Library/Application Support
Toto
Hi !
No i have all the files from my SharePoint on my Mac but not sync anymore with the SharePoint site.
I tried to uninstall Colligo and reinstall it but i have still the same error
Kyle Jung
Hello,
At what point of the process does this come up? While loading or after authenticating?
Could you tell me what version of Briefcase you are installing and what version of MacOS you are using?
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