Syncing not working

Have dragged and dropped mails / attachments into folders within Outlook and have separetelyl uploaded files into SharePoint but the add in has stopped syncing. I can click the sync button but nothing gets saved to SharePoint nor any new files brought back. This is when using the PST View. I have permissions and when I change the view to the SharePoint view it works as expected.



Are you able to run a Fiddler trace to see what is throwing the 401 errors?

Can you please try filing something then attach the logfile post action?


The logs can be found at %localappdata%\Colligo\Engage\OutlookLogs

Error: |2018/01/24 15:20:33.8329| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:33.8429| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:33.8429| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:33.8429| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:33.8429| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

Error: |2018/01/24 15:20:33.8429| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

Error: |2018/01/24 15:20:33.8629| First chance exception caught.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

Error: |2018/01/24 15:20:33.8629| First chance exception caught.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

Information: |2018/01/24 15:20:33.8629| Unable to reset the CEC policy plag on a local setting.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

at Colligo.AddIn.AddIn.ResetCECPolicyFlag()

Information: |2018/01/24 15:20:33.8629| Unable to connect to CEC to retrieve policy information.

Error: |2018/01/24 15:20:34.6329| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:34.6329| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:34.6329| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:34.6329| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Information: |2018/01/24 15:20:36.6439| Logged out of CEC

Information: |2018/01/24 15:20:36.7739| Logged into CEC

Information: |2018/01/24 15:20:38.6899| Explorer 'Outlook Today - Outlook' Deactivate

Information: |2018/01/24 15:20:38.9629| Checking store '- OnePlaceMail -'

Information: |2018/01/24 15:20:41.1379| Checking store 'xxx@xxx.com'

Information: |2018/01/24 15:20:41.1639| Checking store 'SharePoint Lists'

Information: |2018/01/24 15:20:41.1909| Checking store 'Colligo Email Manager'

Information: |2018/01/24 15:20:41.6819| Processing new items arriving into the system. ParentFolder = "Legal UK Docs". 23 folders out of 23 total items.

Error: |2018/01/24 15:20:41.9759| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:41.9759| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:41.9759| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:41.9769| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:41.9769| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

Error: |2018/01/24 15:20:41.9769| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

Error: |2018/01/24 15:20:41.9789| First chance exception caught.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

Error: |2018/01/24 15:20:41.9789| First chance exception caught.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

Information: |2018/01/24 15:20:41.9789| Unable to reset the CEC policy plag on a local setting.

Exception: Unable to cast object of type 'System.DBNull' to type 'System.String'.

Stack: at Colligo.General.Configuration.DSLocalSettings.LocalSettingRow.get_Name()

at Colligo.AddIn.AddIn.ResetCECPolicyFlag()

Information: |2018/01/24 15:20:41.9809| Unable to connect to CEC to retrieve policy information.

Information: |2018/01/24 15:20:42.4399| Processing new items arriving into the system. ParentFolder = "Documents". 2 folders out of 3 total items.

Information: |2018/01/24 15:20:42.4669| Processing new items arriving into the system. ParentFolder = "Appointments". 46 folders out of 46 total items.

Error: |2018/01/24 15:20:42.6369| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:42.6369| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:42.6369| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRequest.GetResponse()

Error: |2018/01/24 15:20:42.6369| First chance exception caught.

Exception: The remote server returned an error: (401) Unauthorized.

Stack: at System.Net.HttpWebRe

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