Freezing startscreen Colligo Briefcase : Colligo Support

A

AJ Westerveld

started a topic about 6 years ago

Since a while Colligo Briefcase does hang at starting. I get stuck in a blank window.
See uploaded picture.

Colligo Briefcase for Mac 7.5
MacOS 10.13.4
Fuse 3.7.1

pdf

2018-04-16 1...

(1.26 MB)

P

Pieter Jan Peene

said almost 6 years ago

I have the same problem. Is there already news about this problem??

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Nishant Varia

said almost 6 years ago

Hi Pieter,

Can you please let me know which version did you downloaded?

So i will look into it, and update you.

Regards,

Nishant

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Pieter Jan Peene

said almost 6 years ago

Hi Nishant,

It is version 7.5.0. Thanks in advance!

Regards,

Pieter

P

Pieter Jan Peene

said almost 6 years ago

And I'm working with OS High Sierra 10.13.4

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Nishant Varia

said almost 6 years ago

Hi Pieter,

Thanks for that, i would like know the version date like "(Release 7.5.0.201 – 06 Oct 2017 )" ?

Regards,

Nishant

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Pieter Jan Peene

said almost 6 years ago

I'm sorry. It's: "Release 06 Oct 2017 - version 7.5.0". That's all I know.

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Nishant Varia

said almost 6 years ago

Hi Pieter,

Ok Thanks again,

Can you please uninstall again that version (Release 7.5.0.201 – 06 Oct 2017 ) and install the below version.

Colligo Briefcase (Release 7.5 (build 7.5.0.193) – 18 May 2017). Because this release does not require FUSE and is integrated with Finder Sync.

Try this way it should work, and if it is not just let us know. Thanks.

Please see below screen shot of download version.

Regards,

Nishant

P

Pieter Jan Peene

said almost 6 years ago

Hi Nishant,

We earlier tried to uninstall version 7.5.0 release 06 Oct 2017, but the problem is that this isn't possible. Because we get stuck in this blank window, it isn't possible to open Colligo at all. Even uninstall the program doesn't work. Do you know a way to uninstall Colligo Briefcase without open it?

Regards,

Pieter

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Nishant Varia

said almost 6 years ago

Hi Pieter,

Go to the application and drag & drop icon of colligo briefcase and it's all files move in to the trash. After moving please make a trash empty. it will be a fully uninstallation.

Then install the (Release 7.5 (build 7.5.0.193) – 18 May 2017).

Try that way and let us know it is working or not.

Thanks,

Regards,

Nishant

N

Nishant Varia

said almost 6 years ago

Hi Pieter,

Go to the application and drag & drop icon of colligo briefcase and it's all files move in to the trash. After moving please make a trash empty. it will be a fully uninstallation.

Then install the (Release 7.5 (build 7.5.0.193) – 18 May 2017).

Try that way and let us know it is working or not.

Thanks,

Regards,

Nishant

J

Jeffrey Atkin

said almost 6 years ago

I tried Nishant's solution using May PKG. I get same behavior. Blank Colligo screen on restarting computer. Other ideas please?
Rgds
jsa

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Pieter Jan Peene

said almost 6 years ago

Hi Nishant,

We tried your solution this morning and everything seems to work now. This with version 18 May 2017. Thanks for your help!

Regards,

Pieter

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Nishant Varia

said almost 6 years ago

Hi Pieter,

Thanks for your confirmation,

Please do not hesitate to contact us if we can be of any further assistance.

Regards,

Nishant

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Nishant Varia

said almost 6 years ago

Hi, Jeffrey

Can you please let me know have you tried those steps for the uninstallation, which i have given to the Pieter?

Regards,

Nishant

J

Jeffrey Atkin

said almost 6 years ago

Dear Nishant: Actually, I used CleanMyMac3 to completely uninstall Colligo. That app seems to take care of things a bit better than dragging applications to Trash and emptying.

Kind regards

Jsa