The folder hasn’t show on Favorites and Folders lists under Colligo Email Manager on outlook folder pane
We have occurred an issue on Colligo Engage 7.2.3, while we have added SharePoint sites and designate folder to colligo, the folder hasn’t show on Favorites and Folders lists under Colligo Email Manager on outlook folder pane. Even we have removed colligo and reinstalled again, the symptom has still persisted.
But checked on the Colligo Email Manager Configuration, the site has added to colligo as normal. Sync to sharepint as normal also.
already, but issue still cannot resolve.
The above steps are correct for clean uninstall but you also need to do the following step too for complete clean uninstall.
Step: In Control Panel -> Mail -> Data Files, remove the Colligo PSTs
Can try including above step?
No , cannot resolve it.
For re-installation, I have deleted all colligo folders which i can found.
c:\Program Files\Colligo Networks\
but the issue still cannot be resolve.
Have you tried re-enabling the add-in from outlook?
If you reinstalled, you need to remove the leftover file from local appdata then try, it might resolve your issue.