Documents on IPad dissapear when I go offline
We have 3 users that had libraries synced onto the IPad but the files are gone after the users have opened Colligo after they used the IPad Offline. A few days ago I have installed everything again, but after going Offline all was gone agian.
Could you please raise a Ticket in the freshdesk so that we can help you in a more easier way.
In the meantime Could you please provide the following information:
1. iOS version with the Build number of the affected device.
2. Colligo Briefcase version of the affected device.
3. Could you please provide us the log file of the device(s) affected?
4. It would be helpful if you can create a Test Account and share the credentials with us so that we can replicate it from our end.
5. If possible please send us a short video of the issue.
Please let us know if you need any further assistance.