Outlook freezes after user clicks on the “Login” button

 One of the user outlook freezes after he clicks on the “Login” button added by Colligo add-in on his Outlook Ribbon, he is unable to load SharePoint online folders in Outlook and upload emails to SharePoint online. He has restarted his laptop multiple times but it has still not fixed the issue.  Do you have any documentation or references to help fix the issue?

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